Unified Communications improves your business response time by providing universal access to live communications and messaging from anywhere at any time - literally extending the reach of your communications system.
Time is Money, Unified Communications Saves Time -- Unified Communications (UC) helps businesses, small and large, to streamline information delivery and ensure ease of use.
Human delays are minimized—or eliminated—resulting in efficient interaction and service-delivery for the customer and cost savings and productivity gains for the business.
Unified communications also allows for easier, more direct collaboration between co-workers, clients and suppliers—even if they are not physically on the same site.
With today's business world moving faster than ever before, the need to access your messages using the most convenient device available is moving from a nicety to a necessity.
Iwatsu Enterprise Suite Messaging, delivers voicemail and fax messages into your email inbox.
This means you can access your messages using a PC or mobile device from anywhere in the world.
UC Call Control
The Enterprise Suite UC platform increases user productivity by allowing them to control calls ringing to their business extension.
The UC Client Manager is an application that resides on the user’s PC desktop that displays details of incoming calls to their extension, allowing them to answer, redirect and return missed telephone calls.
The mobile workforce requires real-time, approachable presence management.
Iwatsu Enterprise Suite UC delivers presence based communication call routing using scheduling and filtering technology.
In an important meeting? The Iwatsu Enterprise Suite knows and automatically instructs the caller to leave a message without ever ringing your phone.
And because presence availability is tied to your calendar, it is intuitively managed by the application.
iPhone / iPod Touch
The Iwatsu Enterprise Suite further expands its Mobility application by delivering full unified communications to the Apple iPhone® and iPod touch®.
The iPhone® in particular quickly proved itself as a business ready phone, and this further expands the iPhone’s® capabilities.
Throughout the workday, the mobile workforce uses many different communication devices, all of which must have complete access to core business communication applications.
The Iwatsu Enterprise Suite UC platform meets this challenge by enabling messaging and presence management for any device, including the traditional business telephone or a mobile phone.
The Iwatsu Enterprise Suite employs the most advanced Automated Speech Recognition (ASR), Text-to-Speech (TTS) and Speech-to-Text (STT) applications available.
Until very recently this technology was only available to the very largest companies.
Interactive Voice Response
Interactive Voice Response (IVR) – An optional component of the Iwatsu Enterprise Suite UC is a customizable Interactive Voice Response system.